Privacy Policy

Last updated: 4 August 2026

Mitaemart (“we”, “our”, “us”) respects your privacy. This policy explains what information we collect when you use mitaemart.com, why we collect it, and how we protect it.

Information we collect

  • Order details — your name, delivery address, phone number and email, so we can deliver your order and contact you about it.
  • Payment information — when you pay with bKash, the transaction is processed by bKash; we never see or store your bKash PIN. For cash on delivery, no payment data is collected online.
  • Account data — if you create an account, we store your login email and order history.
  • Usage data — basic analytics such as pages visited and device type, used to improve the store.

How we use your information

  • To process and deliver your orders anywhere in Bangladesh.
  • To contact you about your order by phone, SMS or WhatsApp.
  • To send offers and restock alerts — only if you subscribe, and you can unsubscribe anytime.
  • To prevent fraud and keep the store secure.

What we never do

We never sell your personal information. We share it only with our delivery partners (to deliver your parcel) and payment providers (to process your payment) — nothing more.

Cookies

We use cookies to keep your cart working, remember your login, and understand how visitors use the site. You can disable cookies in your browser, though the cart and checkout may not work without them.

Your rights

You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account and data. Contact us at support@mitaemart.com and we will respond within 7 business days.

Contact

Questions about this policy? Email support@mitaemart.com or message us on WhatsApp at +880 1XXX-XXXXXX.